FAQ: Frequently Asked Questions

Is the offer free of charge?
Absolutely 100% free of charge! The utilisation of our website as well as the respective registration with survey providers and participation in their surveys is absolutely free of charge. NO fee is ever charged and you never need to subscribe to anything. No costs are incurred and there are also no other contract conditions.

How can I unsubscribe?
You can unsubscribe with one click at any time easily. To do so, go to your account and select “Settings” there you find the option “Delete account”. Select the item “I understand the consequences”, and confirm your cancellation by clicking on the button. Your data is irretrievably deleted. Please do not send us an e-mail to unsubscribe, use this option yourself instead.

How to redeem rewards?
If you have collected 10,000 points (US$ 10), then you will automatically receive a payment via PayPal, if you have provided us with a correct e-mail address to your PayPal account. A payout will take at least 30 days, as we usually have to wait for the final confirmation of your points by the providers. The value always corresponds to exactly 10,000 points, i.e. exactly 10 US$ or in your respective currency. The surplus points remain deposited in your account. Please make sure to specify the correct e-mail address to your PayPal account, since we cannot cancel a failed transfer unfortunately.

How much money can I earn by filling out surveys?
It varies, but basically you get up to 4 US$ per survey. When your account reaches the minimum amount of US$10, you will automatically receive a transfer of 10 US$ to your PayPal account.

What type of payment will I receive?
You are wired to your PayPal account. Sometimes providers also carry out lottery drawings. You must achieve a balance of 10000 points (equivalent to US$10.00) in order to cash earnings. 10 point are thus exactly 1$cent.

How do I enter my PayPal account with you?
You must provide us with a correct e-mail address for your PayPal account so that we can make a payment to you. Go to your account, select “Profile” then click “Edit”. Here you will find the button “Your PayPal Account”, enter your e-mail address for your PayPal account into the free field in this section, and confirm the correct input with a mouse click below.

Where can I find my account, e.g. with my points history?
Just click on the sketched head in the top menu, or on your picture, if you have already uploaded a profile picture. There you will find several options for your profile and settings, under “My History” you will find a detailed list of the points earned so far. Under “Profile – Edit” you have to enter your PayPal account.

Who may participate in surveys?
All aged from 16 who have Internet access. Only one person per household is allowed to register for the panel. You need a PayPal account to receive your payment, minimum is US$10.

Can I also participate in your offers from my country?
Please look for your country from our list when registering. If this is one of the 45 possible countries, it is worth registering for you.

How often am I generally invited to participate in surveys?
You are not invited to the online surveys from us via e-mail. You will find a selection of possible surveys and other offers in your user area, in which you can actually participate daily. So come back every day and earn points. Once a week, you can also win points on our Wheel of Fortune without any preconditions.

I would really like to register with you on the site in order to post your interesting offers. How?
We have an affiliate program for webmaster only, not for panel member referrals. Do you have any web site or other, where you want to integrate a referal link to us, please use our affiliate program – take a look at the bottom of our homepage and seek for “Affiliate Program”.

Why should I participate in these surveys, how do I benefit?
On the one hand, you are paid for each completed online survey; on the other hand, you participate in the enhancement of products and ideas and can get to know the latest innovations first hand. On a personal level, you will, in all probability, learn quite a bit about yourself, your preferences and averseness to certain products and developments.

Why don’t I get access when trying to login?
We may terminate your right to use the service immediately, without notice to you, if, in our sole discretion, you fail to comply with any of these terms of use or engage in any fraudulent, criminal or other unauthorized activity. We reserve the right to terminate your access to the Service for any reason at any time without prior notice. There are a few rules you need to follow in order to avoid common mistakes and problems, that could lead to suspensions: Do not use VPN or proxy to change your IP address or location; do not create multiple accounts and/or false.

Why my balance shows no credits?
We may terminate any balance assigned to your account due to inactive user, within a ninety (90) day period. ‘Inactivity’ includes, but is not limited to: A) no coin activity, where no coin have been credited or redeemed; B) no attempts to access the Service.

What should I do in case of not receiving the credits from survey participations?
You will get your credits after you take surveys from our sponsors, if you have completed the whole survey, until the end of the questionnaire. Please be sure to follow all rules in order to get your credits in time: The survey participants respond truthfully and spontaneously to the questions asked of him/her, reflecting their personality, tastes and interests. Credits cannot come to you in a minute after completing surveys. It might take up to 24 hours or more to confirm your participation. Technical reasons may cause the credit delay.

What should I do in case of not receiving the credits from the sponsor’s apps?
You will get your credits after you download and start the apps from our sponsors. If you did everything correctly and did not receive your credits, our support team will help you to solve your situation as soon as possible. Please be sure to follow all rules in order to get your credits in time.

How long does it take to complete the surveys?
This varies – there are some very short surveys, which only take a few minutes to complete and there are surveys which may take up to 1 hour to complete. In most cases, it takes about 15 minutes to complete the surveys. The remuneration is generally dependent on the length of the survey, which means that the longer the survey is, the more you are paid.

Why is it necessary to provide personal information during registration?
The personal data serves to classify you for the surveys relevant for you. Often, surveys only pertain to a particular group of people, e.g. women. This is for security purposes only and also guarantees the correct payment of the remuneration for your participation.

Will my personal information be passed on to others?
Your email address is only used for inviting you to the online surveys and is NOT forwarded to third parties. You are also not confronted with any advertising as your registration and participation only serve the purpose of you answering the institutes’ questions on various topics.

Do you assure warranties?
We always provide our users with large amount of apps, but we are not responsible for their appearance as it is the responsibility of the sponsors. This Site and/or Service are provided on available basis for your use, without warranties of any kind, either expressed or implied. Your use of the Site and any Service provided by or made accessible through the Site is at your own discretion and risk. You are solely responsible for any damage to your device(s), or loss of data that results from such use.

What exactly is an online panel?
An online panel consists of a certain number of registered persons, who are regularly asked for their opinion on various topics via the Internet. In this way, long-term changes and trends can be examined and an analysis of selected points can be realised in the research. Your participation helps to significantly improve the development of products as well as social aspects of our life.